Why get feedback?
If you want to achieve good performance, you should carry out regular quality controls. It is important to find out how your presentation was received by the audience. Only in this way can you uncover and eliminate weak points.
What is customer feedback?
Customer feedback is the foundation of a strong Voice of Customer program. To become a customer-centric company, you need to solicit, analyze, and act on customer feedback. Whether it’s a comment, compliment or criticism, customer feedback shows the most important perspective – that of your customers.
Why is customer feedback important?
Customer feedback is therefore essential if a company wants to find out what its customers think about the company, its product or its service. If companies know what is important to their customers, then they can react faster and more flexibly to changes.
What is a feedback culture?
Feedback culture refers to a working atmosphere characterized by openness, trust and cross-hierarchical communication. This applies to both sides: Both superiors and employees give each other feedback.
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