It’s your right to get accurate bills. Don’t put up with a supplier who doesn’t prioritize your needs. Billing errors can completely halt your business operations. Contact them and make a complaint immediately. Don’t wait until it’s too late. If they don’t respond, switch business water supplier. Keep reading to learn more.
Everyone has the right to complain about their water bills. Whatever your reason for dissatisfaction, your supplier should try resolving the issue as quickly as possible. Most customers complain about bills, sewer flooding, as well as, water pressure.
If a company fails to meet the minimum standards of practice, it might have to reimburse the affected customer for the damages it suffered. If you have any complaints, you can always notify your supplier about them.
Making A Complaint
You can start by calling your supplier’s customer care center. Check the back of your water bill and you’ll find their contact details. Once you talk to them the issue should be resolved directly.
But if after this you still fill unsatisfied, go ahead and send them an email. Companies are usually required to respond within ten days of receiving written complaints.
You may also want to consider contacting the Water Consumer Council for help. They work independently and offer free complaint-resolution services. Their main duty is to represent customers’ interests, so you can always contact them whenever there’s a need.
As an energy consumer, you’ll require support at one point or another. With the rising debt levels, more people are struggling to pay their bills. Consequently, metering prices are set to increase, particularly in regions where water is scarce.
Many things can make you file a complaint about your water supplier. And these include frequent interruptions on your supply, unreasonable water pressure, as well as, their failure to keep appointments.
Understanding Fixed-Term Contracts
To avoid inconveniences, it’s always better to sign up for a fixed-term contract. This will prevent you from experiencing frequent variations in energy prices. When it comes to fixed-rate contracts, there are several aspects to consider:
- Contract length– this is the period within which your contract will remain valid. During this time, you’ll be required to pay fixed water rates.
- Switch date- this is the date your current contract will end. When this day comes, you’ll be free to choose a new supplier.
- Unit rates- this refers to the amount of money your provider will charge for their energy supply services. These charges can be fixed or volumetric and they’ll be applicable throughout your contract.
- Payment options– Different suppliers provide different payment options. But in most cases, utility payments are made by direct debit and BACS transfer.
- Invoice frequency– Another aspect to consider is how frequently your supplier will be sending you VAT invoices.
If you aren’t satisfied with your supplier’s services, consider making a complaint. Call them or send them an email. Let them know about your complaints. They should be able to respond within a few days. The above guide provides more tips on how to resolve complaints.